FAQs
What payment methods do you accept?
We currently only offer Cash on Delivery for all Bold Hair Gel orders.
Do you offer international shipping?
Yes, we ship internationally. Shipping fees and times vary by location.
How long does shipping take?
Shipping usually takes 3–5 business days, depending on your location.
Can I track my order?
Yes, once your Bold Hair Gel order is shipped, you’ll receive a tracking number via email or SMS.
What is your return policy?
We do not accept returns or exchanges unless the product is damaged, faulty, or incorrectly supplied.
How do I initiate a return?
Please contact our customer support team with your order number and issue, and we’ll take it from there.
Do you offer exchanges?
Exchanges are only accepted if the product was damaged or sent incorrectly.
How can I cancel my order?
Orders can only be cancelled before they are shipped. Please contact us as soon as possible.
My order arrived damaged. What should I do?
Send us photos of the damage along with your order number, and we’ll arrange a replacement immediately.
Do you offer discounts or promotions?
Yes! Follow us on social media and subscribe to our newsletter to stay updated on Bold Hair Gel offers.
Is my personal information secure?
We use SSL encryption to protect your personal data and ensure it is handled securely and in accordance with privacy standards.
Do you charge sales tax?
All prices listed include taxes. You’ll find a full breakdown on your confirmation email.
How do I contact customer service?
You can reach us through WhatsApp or live chat. Visit our Contact Us page for more details.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact us right away to update your address.
What happens if I don’t receive my order?
If your Bold Hair Gel order is delayed or lost, reach out to us and we’ll resolve the issue.
Can I use multiple discount codes at checkout?
Only one discount code can be used per order.
What should I do if I receive the wrong item?
Contact us with your order number and a photo of the incorrect item. We’ll send the correct one.
How do I know my order has been received?
You’ll get a confirmation email right after placing your order.
Can I purchase items as a guest?
Yes, guest checkout is available for all Bold Hair Gel purchases.
How can I check the status of my order?
You’ll receive a confirmation email after placing your order, and a second email with tracking information once it’s shipped. For any questions, contact our customer care at support@mycosmacare.com.
How much is the delivery?
Shipping starts from EGP 79 and may vary depending on your delivery zone. It will be added at checkout for all Bold Hair Gel orders.